Terms and Conditions
Please read the Handleforme Terms & Conditions carefully before using the site.
HANDLEFORME helps consumers research, hire, rate, and review a variety of service contractors. The following Terms and Conditions outline your obligations when using the HANDLEFORME websites, mobile applications, and services.
This Agreement (the "Agreement”) is made by and between:
a. HANDLEFORME DMCC ("HANDLEFORME”, "we”, "our” or "us”),
b. The HANDLER (the "HANDLER”, "you”), a company/individual engaged in the business of providing the Services,
c. The “USER” means, the company or individual engaging the Services of the HANDLER / the Service Provider (the “USER”, "you”),
d. "PLATFORM" means, all HANDLEFORME websites, mobile applications, any type of digital platforms software, processes and any other services provided by or through HANDLEFORME.
e. HANDLEFORME, the HANDLER and the USER shall, where appropriate, be severally referred to as "Party” and jointly as "PARTIES”.
f. The HANDLER and the USER shall, where appropriate, be jointly referred to as "CUSTOMERS”.
1. Acceptance of Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING, DOWNLOADING, OR USING ANY OF THE SITES AND SERVICES, YOU AGREE TO BECOME BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS, THEN YOU MAY NOT ACCESS AND USE THE PLATFORM.
By accepting the Terms and Conditions of this Agreement, you agree:
a. That you are 18 years or older;
b. To abide by this Agreement and the processes, procedures, and guidelines described throughout the PLATFORM;
d. To be financially responsible for your use of the PLATFORM and the purchase or delivery of the services; and
e. To perform your obligations as specified by any contract for Services that you accept or deliver unless such obligations are prohibited by law or by this Agreement. HANDLEFORME reserves the right in its sole discretion to refuse, suspend, or terminate service to anyone for any reason or no reason.
2. Modifications of Terms and Conditions
HANDLEFORME reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on the PLATFORM with or without additional notice to you. You are responsible for regularly reviewing information posted on the PLATFORM to obtain timely notice of such changes; please check this PLATFORM page periodically. We will note when there are updates to the Terms and Conditions at the bottom of the Terms and Conditions.
If you violate these Terms and Conditions, HANDLEFORME may terminate your use of the PLATFORM, bar you from future use of the PLATFORM, and/or take appropriate legal action against you.
YOUR CONTINUED USE OF THE PLATFORM AFTER SUCH POSTING (OR OTHER NOTIFICATION, IF ANY) MEANS YOU ACCEPT AND AGREE TO BE BOUND BY THE MODIFIED TERMS AND CONDITIONS.
Who we are and how to contact us
www.handleforme.com is a website operated by Handleforme DMCC. We are registered as a service marketplace in DMCC and have our registered office at Nook Office DMCC, 2nd Floor, ONE JLT PO: 282741 - Dubai United Arab Emirates.
3. Use of The PLATFORM / Limited License
You are granted a limited, non-exclusive, non-sublicensable, revocable and non-transferable, terminable license to utilize and access the PLATFORM pursuant to the requirements and restrictions of these Terms and Conditions.
HANDLEFORME may update, change, suspend, or discontinue any aspect of the PLATFORM, in whole or in part, at our sole discretion for any or no reason, at any time and with or without notice. HANDLEFORME shall not be liable to any user or other third-party for any such modification, update, suspension or discontinuance.
HANDLEFORME also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the PLATFORM. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the PLATFORM. Except as provided in the Terms and Conditions, you shall have no right to directly or indirectly own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the PLATFORM, or any of its contents (including software) in whole or in part.
4. Customers Conduct
As a condition of your access and use of the PLATFORM and your submission or access to any ratings, reviews, communications, information, data, text, photographs, audio clips, audio-visual works, or other materials on the PLATFORM (collectively, the “Content”), you agree not to use the PLATFORM for any purpose that is unlawful or prohibited by these Terms and Conditions, or any other purpose not reasonably intended by and by way of example, and not as a limitation, you agree not to:
● Violate these Terms and Conditions, other applicable agreement with HANDLEFORME, and any applicable local, any rules and regulations having the force of law;
● Use the PLATFORM in any manner that violates any relevant law or that infringes, misappropriates or violates any third party’s rights, including, but not limited to, transmitting any Content that may infringe, misappropriate or violate a third party’s rights of publicity, contractual rights, fiduciary rights or intellectual property rights;
● Use the PLATFORM or its Content for any purposes not authorized by these Terms and Conditions, including commercial, political, or religious purposes, including the submission or transmission of any Content that contains advertisements, promotional materials, junk mail, or any other form of solicitation;
● Reproduce, duplicate, copy, modify, sell, re-sell or exploit any Content or the PLATFORM for any commercial, educational, or any other non-personal purpose or any for any purpose unrelated to your personal purchasing decisions, without the express written consent of HANDLEFORME, which consent may be withheld by HANDLEFORME in our sole discretion;
● Post irrelevant Content, repeatedly post the same or similar Content or otherwise impose an unreasonable or disproportionately large load on our infrastructure, interfere or attempt to interfere with the proper working of the PLATFORM or any activities conducted on the PLATFORM;
● Harass, threaten, intimidate, impersonate, or attempt to impersonate, any other person, falsify your contact or other information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with HANDLEFORME, or otherwise attempt to mislead others as to the identity of the sender or the origin of a review or rating;
● Knowingly provide or submit false or misleading information;
● Use the PLATFORM if you are under the age of eighteen (18);
● Take any action that would undermine the review and rating process under the PLATFORM;
● Attempt to gain unauthorized access to the PLATFORM, other user accounts, or other computer systems or networks connected to the PLATFORM;
● Use the PLATFORM in any way that could interfere with the rights of HANDLEFORME or the rights of other users of the PLATFORM;
● Attempt to gain unauthorized access to any portion or feature of the PLATFORM, or any other systems or networks connected to the PLATFORM or to any server used by HANDLEFORME by hacking, password ‘mining’ or any other illegitimate or unauthorized means, including attempting to obtain password, account, or any other personal or private information from any other PLATFORM user;
● Sell, share, or otherwise transfer your account username, password, other information, or your rights or obligations under these Terms and Conditions;
● Transmit or submit any transmission or other materials that are encrypted or that contains viruses, Trojan horses, worms, time bombs, spiders, cancelbots or other computer programming routines that is likely or intended to damage, interfere with, disrupt, impair, disable or otherwise overburden the PLATFORM;
● Access, download, monitor, or copy any information contained on our PLATFORM through artificial means (including but not limited to use any ‘deep-link’, ‘scraper’, ‘robot’, ‘spider’ or another automatic device, program, algorithm or methodology, or any similar or equivalent automatic or manual process, or in any way reproduce or circumvent the navigational structure or presentation of the PLATFORM or any content, to obtain or attempt to obtain any Content, materials, documents or information through any means not purposely made available through the PLATFORM.
● Handleforme reserves all rights, without notice to User and/or Handler and in its sole discretion, to pre- screen, manage, move, remove, refuse, modify, disable or delete any inappropriate content, offensive, violates any third party rights or is in violation of any applicable laws.
5. PLATFORM Operation
The United Arab Emirates is our Country of Domicile. HANDLEFORME controls this PLATFORM from the UAE. If you use this PLATFORM from other locations, you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this PLATFORM in violation of any applicable laws or regulations.
6. Applicable Law
The Laws of the United Arab Emirates shall govern the use of the PLATFORM and the Terms and Conditions, without regards to conflict of laws principles. All disputes arising in connection in addition to that shall be heard only by a court of competent jurisdiction in UAE.
7. Multi-Currency Priced Transaction
The displayed price and currency on the Platform is in United Arab Emirates Dirhams (AED). Where optional extras or VAT applies, the transaction amount will be clarified to you as a user as “Total to pay” to avoid any confusion.
8. Billing and Payments:
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.
Sensitive and private data exchange happens over a secured communication channel and is encrypted and protected with digital signatures. HANDLEFORME reserves the right to change the services and the service’s pricing at any time. HANDLEFORME also reserves the right to refuse any order you place with HANDLEFORME.
HANDLEFORME may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that HANDLEFORME makes a change to or cancel an order, HANDLEFORME may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
9. Payment for the Services
These Terms and Conditions supersede all other written and oral communications or agreements regarding the subject matters discussed in these Terms and Conditions. A waiver or modification of these Terms and Conditions will only be effective if made in writing signed by an authorized officer of HANDLEFORME. All refunds will be made on the original mode of payment. HANDLEFORME doesn’t hold any responsibility and accountability for any purchases made outside of the PLATFORM between The USER and The HANDLER.
10. Fees and Charges
HANDLEFORME has the below fees & charges applicable to CUSTOMERS:
• Lead Fee:
HANDLEFORME invests in Digital Marketing to promote the HANDLERS on digital platforms to help HANDLERS minimize the cost of acquiring new customers. The Lead Fee allows the HANDLERS to approach USERS to start the conversation for the job request. HANDLERS purchase HANDLEFORME Credits to pay for the lead fee per new job they would like to take on the Platform.
o Lead Fee: 8 AED /per lead
o 10 Lead Credits: 80 AED
o 20 Lead Credits: 150 AED (Save 10 AED)
o 50 Lead Credits: 370 AED (Save 30 AED)
o 100 Lead Credits: 700 AED (Save 100 AED)
•Transaction Commission Fee:
HANDLEFORME takes a commission for each completed job on the Platform. The commission fee is taken from the HANDLERS once a job is completed and deducted from the job amount, which the USERS pay. As HANDLEFORME, we spent the effort to ensure the satisfaction of our customers and delivery of the job with the expected quality. The transaction commission fee is taken for this purpose.
o Transaction Commission Fee: up to %20 /per transaction
• Penalty Fees:
HANDLEFORME may charge the customers for penalties under certain conditions described under ‘’Section 25 / Penalty Policy’’ in this Terms and Conditions Document. Please refer to that section for the details.
All prices are subject to change without prior notice; anytime by HANDLEFORME. The prices do not include VAT.
11. Office Foreign Assets Control (OFAC) Sanctioned Countries
HANDLEFORME will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.
12. Permitted Use
You agree that you are only authorized to visit, view, and retain a copy of pages of this PLATFORM for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this PLATFORM for any purpose other than for personal use unless otherwise explicitly authorized by HANDLEFORME to do so. The content and software on this PLATFORM is the property of HANDLEFORME. The cardholder must retain a copy of transaction records and HANDLER’s policies and rules if there is any.
13. Accuracy of information
Occasionally, there may be information on the Platform that contains typographical errors, inaccuracies, or omissions related to service descriptions, pricing, availability, promotions, and offers.
HANDLEFORME reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the services is inaccurate at any time without prior notice (including after you have submitted your order).
HANDLEFORME undertake no obligation to update, amend or clarify information on the services, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the services should be taken to indicate that all information on the services has been modified or updated.
###14. Eligibility, HANDLER Representation, Warranties and Use of The PLATFORM
By accessing and using the PLATFORM, you represent, warrant and covenant that
(a) you are at least 18 years old;
(b)that all materials of any kind submitted by you to HANDLEFORME through the PLATFORM or for inclusion on the PLATFORM will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The USERS using the PLATFORM who are Minor /under the age of 18 shall not register as USERS of the PLATFORM and shall not transact on or use the PLATFORM.
HANDLEFORME is not in the business of providing Services. HANDLEFORME does not endorse or make any representations or warranties whatsoever (whether express, implied or statutory) with respect to any Services provided by a HANDLER and shall not be responsible or liable under any circumstances in this regard.
HANDLERS understand and agree that by creating and maintaining an account on the PLATFORM, they receive only the ability to use the PLATFORM to access persons interested in receiving the Services and related tools, including but not limited to the ability to message those persons or schedule appointments that facilitate the provision of Services. For example, USER may use the PLATFORM to intentionally interact with HANDLER regarding the Services. HANDLER understands and agrees that using the PLATFORM does not guarantee that anyone will engage them for any services.
HANDLER is responsible for providing accurate information related to its services and products. In this respect, HANDLER agrees to indemnify, defend and hold harmless HANDLEFORME and its Affiliates from and against all liability, claims, actions, causes of action, suits, demands, damages, JUDGMENTS, COSTS, LOSSES AND EXPENSES, INCLUDING REASONABLE ATTORNEY'S FEES, TO WHICH Handleforme and its affiliates may be subject.
The HANDLER, understands and agrees that they are customers of HANDLEFORME and are not HANDLEFORME employees, joint venturers, partners, or agents. The HANDLER acknowledges that they set or confirm their own prices, provide their own equipment, and determine their own work schedule. HANDLEFORME does not control and has no right to control the services that a HANDLER provides (including how the Handler provides such services) if the HANDLER is engaged by a USER or any other person, except as specifically noted herein.
HANDLEFORME, as permitted by applicable laws, obtains reports regarding HANDLERS, which may include a history of criminal convictions or sex offender registration, and we may limit, block, suspend, deactivate, or cancel a HANDLER’s account based on the results of such a check. As a HANDLER, you agree and authorize us to use your personal information, such as your full name and date of birth, ID details or any other personal information to obtain such reports from HANDLEFORME’s vendors.
15. Creation of an Account
If you use the PLATFORM, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The PLATFORM shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
HANDLEFORME may, upon the creation of your Account and thereafter from time to time request Users to provide documents, evidence and other information required.
You authorize us to retain certain information about you and to obtain from certain third parties selected by us, including consumer credit bureaus and other consumer reporting agencies, information about you, to use in connection with the PLATFORM use.
You authorize us to use and retain this information in accordance with our policies and regulations. Users solely are responsible for assessing and verifying the identity and trustworthiness of the source and content of any third party communications.
We are not responsible for verifying and make no representations or warranty regarding any third-party communications on the PLATFORM, and you release us from any liability for any third party communications you may receive or any actions you may take or refrain from taking as a result of any third-party communication you receive on the PLATFORM.
This PLATFORM may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain HANDLEFORME’s prior written consent to make commercial offers of any kind on the PLATFORM, whether by advertising, solicitations, links, or any other form of communication.
In addition to that, you are prohibited from using the PLATFORM:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information HANDLEFORME will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the PLATFORM and barring such violators from use of the PLATFORM
Without limiting the foregoing, we may close, suspend or restrict your access to your Account:
a. if we determine that you have breached, or are acting in breach of, this Agreement or any local or UAE law;
b. if you under-bid on any Service in an attempt to renegotiate the actual price privately, avoiding fees;
c. if we determine that you have breached legal liabilities (actual or potential), including infringing someone else's intellectual property rights;
d. if we suspect, have reason to believe or determine that you may or have engaged, or are engaging, in fraudulent or illegal activities;
e. if you do not respond to account verification requests;
f. if you do not complete account verification when requested within one week of the date of request;
g. if you are the subject of a sanctions regime, or our banking and payment relationships otherwise preclude us from conducting business with you;
h. to manage any risk of loss to us, or any other person; or i. for other similar reasons.
If we close your Account due to your breach of this Agreement, you may also become liable for specific fees as described in this Agreement.
HANDLER expressly authorize HANDLEFORME to use their trademarks/copyrights/ designs /logos and other intellectual property owned and/or licensed by them for the purpose of reproduction on the PLATFORM, the HANDLER’s Accounts and at such other places as HANDLEFORME may deem necessary.
It is expressly agreed and clarified that, except as specified agreed in this Agreement, each Party shall retain all right, title and interest in their respective trademarks and logos and that nothing contained in this Agreement, nor the use of the trademark/logos on the publicity, advertising, promotional or other material in relation to the services shall be construed as giving to any Party any right, title or interest of any nature whatsoever to any of the other Party’s trademarks and/or logos.
16. Relationship between Customers and HANDLERS
HANDLEFORME is not and shall not, directly or indirectly, be a party to any relationship between Customers and HANDLERS. HANDLEMFORE has not reviewed and is not a party to any commercial and/or contractual terms between Customers and HANDLERS and disclaims all liability with respect to the same.
17. Links and Search Results
The PLATFORM may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. HANDLEFORME has no control over these sites or the content within them.
HANDLEFORME does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive.
HANDLEFORME does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer.
By using the PLATFORM to search for or link to another site, you agree and understand that you may not make any claim against HANDLEFORME for any damages or losses, whatsoever, resulting from your use of the PLATFORM to obtain search results or to link to another site. If you have a problem with a link from the PLATFORM, you may notify us at firstname.lastname@example.org.
18. Copyright Policy
HANDLEFORME may terminate the privileges of USERS of this PLATFORM to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this PLATFORM, you warrant that the information does not infringe the copyrights or other rights of third parties.
19. Intellectual Property
Although HANDLEFORME is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials are made available to Users through HANDLEFORME’s system. The Online Materials are HANDLEFORME’s intellectual property protected by UAE and international intellectual property laws. The Online Materials may not be copied or redistributed either in whole or in part without the prior written consent of HANDLEFORME, except as expressly and specifically permitted under these Terms and Conditions.
The Online Materials are and will remain the exclusive property of HANDLEFORME. All rights, titles and interests in and to the online materials will be and remain vested solely in HANDLEFORME. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the online materials, or any rights thereto, except as expressly and specifically provided in the Terms and Conditions. Nothing in these Terms and Conditions will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms and Conditions grants you the right, directly or indirectly, to use the Online Materials to create a product for resale or to use the online materials in any way that competes with HANDLEFORME.
You acknowledge and agree that HANDLEFORME will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the online materials made by or for you. At HANDLEFORME’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to HANDLEFORME or perfect these rights, titles or interests in HANDLEFORME’s name.
You agree that HANDLEFORME may establish general practices, policies and limits, which may or may not be published, concerning the use of the PLATFORM, including without limitation, the time that reviews and ratings will be retained, the maximum number of reviews and ratings that may be sent from an account, the length of reviews and ratings sent, and the maximum number of times and the maximum duration for which you may access the PLATFORM in a given period of time. You agree that HANDLEFORME has no responsibility or liability for the deletion or failure to store any Content or other materials maintained or transmitted by or through the PLATFORM. You agree that HANDLEFORME has the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
20. Content and Reviews
Genuine, thoughtful reviews provide the trust our community relies on. To that end, we prohibit:
• Reviews not directly related to a handler’s professionalism, interactions, or performance on a project started or completed.
• Reviews that do not represent users’ actual, personal experience.
• Reviews unrelated to the actual project, such as political or social commentary.
• Reviews that are not posted after a reasonable and sensible period following the work. Reviews must be posted either within one year after the customer submitted the request or within one year of the last day the pro worked on the project.
• Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.
• Content that violates another person or entity’s rights, including intellectual property rights and privacy rights (for example, personally identifying information).
• Commercial promotion of products or services.
• Content that discloses confidential information related to a Handleforme Marketplace Trust and Safety investigation.
User Content (such as profile descriptions, quotes, customer requests)
• Content that endorses or promotes illegal or harmful activity or violence, or is profane, vulgar, obscene, threatening, or discriminatory.
• Content that violates another person’s or entity’s rights, including intellectual property rights and privacy rights.
• Content directing customers to visit additional websites or forms to fill out duplicative information.
• Content that advertises or solicits a business not related to or appropriate for the Handleforme Platform.
21.Consent to Receive Electronic Communications
By registering for the Service, you expressly consent to receive electronic and other communications from HANDLEFORME, including communications and notifications. These communications will be about our Services and other matters related to thereto.
22. Assumption of Risk, Release
Customers knowingly and freely assume all risks when using the PLATFORM. Customers voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify HANDLEFORME and its affiliates, officers, directors, employees, agents, affiliates, consultants, representatives, successors, and from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, that may result from Customers’ use of the PLATFORM
23. Disclaimer of Warranty and Limitation of Damages
HANDLEFORME makes no warranty or representation of any kind, either express or implied, including but not limited to the warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the PLATFORM.
HANDLEFORME makes no warranty or representation of any kind, either express or implied, including but not limited to the warranty of title or non-infringement or implied warranty of merchantability, fitness or condition of any product or service provided by the HANDLERs.
HANDLEFORME does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement, or other information that is submitted, displayed or uploaded through the Platform by any user. HANDLEFORME shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits, or for business interruption arising out of the use of or inability to use this Platform, even if HANDLEFORME has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of HANDLEFORME would, in such a case, be limited to the greatest extent of liability permitted by law. HANDLEFORME shall use reasonable efforts to protect the information submitted by you in connection with the services, but you acknowledge and agree that your submission of such information is at your sole risk, and HANDLEFORME hereby disclaims any all liability to you for any loss or liability relating to such information in any way.
24. Violation of Terms and Conditions
You understand and agree that in HANDLEFORME’s sole discretion, and without prior notice, HANDLEFORME may terminate your access to the PLATFORM or exercise any other remedy available and remove any unauthorized user information, if HANDLEFORME believes that the information you provide has violated or is inconsistent with these Terms and Conditions, or violates the rights of HANDLEFORME, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to HANDLEFORME for violations of these Terms and Conditions and you consent to injunctive or other equitable relief for such violations. HANDLEFORME may release user information about you if required by law or subpoena.
25. Penalty Policy
You agree that,
•If a Handler gets 3 complaints, Handleforme issues a warning to the Handler. After 5 complaints, Handleforme may remove the Handler from the Platform.
•If the rating of a Handler is below 4 stars, Handleforme issues a warning to the Handler. If the Handler gets below 3.5 stars in a minimum of 10 reviews, Handleforme may remove the Handler from the Platform.
•If any complaint about the Handler goes to court and opens a legal file, Handleforme may remove the Handler from the Platform.
•If Handleforme removes the Handler from the Platform, Handleforme has rights not to pay the weekly balance, subscription fee and the available credit amount balance back to the Handler.
•The user have the right to cancel an event a maximum of 48 hours before the event start date & time. Any event that the customer cancels within 48 hours before the event start time is non-refundable on Handleforme. Even if the user would like to re-schedule the event, the paid amount will not be refunded to protect the Handler (s)' rights and business.
•Once the event is complete and services are fully finished, the Fees the User pays to our Handlers are non-refundable (unless there is a Handler-caused violation). The Company may update the pricing scheme on a going-forward basis. The Users are liable for any and all taxes (except taxes based on company income).
•If Handler no shows or delays for more than 1 hour from the job time, Handleforme automatically deducts the total job amount from Handler as a penalty.
•When Customers opens a dispute, Handleforme holds the right to investigate the dispute based on the evidence provided by the dispute owner. The evidence should be sent in the form of pictures and videos to email@example.com or the Handleforme Whatsapp Business account to prove the issue. After investigation, if Handleforme decides on the subject and the impact on the event, the User will get a refund for the service or the Handler gets a charge as the penalty amount. The penalty amount will be subject to investigation.
The customer must refer to Handleforme Refund Policy for the details.
26. Service Guarantee
In the event of any damage or a missing item, the user will be asked to provide proof of ownership of the item and the value of the items by way of an original receipt for the item. Handleforme will estimate the value of repairs or replacement of the items. In the case, Handler will be obliged to provide the coverage of damage, given that conditions of the Satisfaction Guarantee have been met.
The Satisfaction Guarantee applies under the following conditions:
• The work was booked and delivered through the Handleforme Platform.
• The service was completed within the last 48 hours and a complaint was raised within that time.
• The service has been paid for and your account is in good standing
You agree to indemnify and hold indemnified HANDLEFORME, its partners, subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the PLATFORM, including also your use of the PLATFORM to provide a link to another site or to upload content or other information to the PLATFORM, or your breach of the Terms and Conditions.
28. Licence Granted To You
By providing materials to HANDLEFORME, including by submitting or uploading content or materials for use on the PLATFORM you represent and warrant that you or the owner of all rights to such content or materials has expressly granted HANDLEFORME an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. HANDLEFORME may publish and distribute any such submitted content or materials at its sole discretion by any existing or later developed method. You agree that you shall waive all claims and have no recourse against HANDLEFORME for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to us. Any communication or materials you send to HANDLEFORME will be treated as non-confidential and non-proprietary and may be disseminated or used by HANDLEFORME for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
The PLATFORM may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the PLATFORM are accurate and comply with all applicable laws. HANDLEFORME is not responsible for the acts or omissions of any advertiser or sponsor.
By using the Platform, HANDLER consents that any information published on the Platform may be used by HANDLEFORME from time to time in any and all marketing, promotional and advertising initiatives, and in any media now or hereafter available, without any further consent from a HANDLER.
If any provision of the Terms and Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.
Headings & Section titles in this Agreement are for convenience and do not define, limit, or extend any Agreement provision.
31. Dispute resolution
The formation, interpretation, and performance of these Terms and conditions and any disputes arising out of them shall be governed by the substantive and procedural laws of the United Arab Emirates without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United Arab Emirates. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in the United Arab Emirates, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.
You acknowledge that you have read these Terms and Conditions Agreement and agree to all its provisions. By accessing and using the PLATFORM, you agree to be bound by these Terms and Conditions and all policies published on the Platform from time to time. If you do not agree to abide by these provisions, you are not authorized to access or use the PLATFORM.
33. Reporting and Correcting Violations
If you become aware of any violation of these Terms, you must immediately report it to firstname.lastname@example.org. You agree to assist us with any investigation we undertake and take any remedial steps we require to correct a violation of these Terms.
e-mail: email@example.com / W: www.handleforme.com
Address: Nook Office DMCC, 2nd Floor, ONE JLT PO: 282741 - Dubai - United Arab Emirates